Customer service FAQ

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Credits usually take 7-10 business days from the time we receive your item(s).

Click the SHOPPING CART link at the top right hand side of our site to review your order.  If you have further questions or concerns, please contact customer service for further assistance.

You only have to pay sales tax if you are located in New York state.

As a policy, Jewelry.com does not sell, trade or rent your personally identifiable information to third-parties, unless you have granted us permission to do so.

Ayaonline.com is committed to the protection of the personally identifiable information that you share with us. We utilize a combination of security technologies, procedures and organizational measures to help protect your personally identifiable information from unauthorized access, use or disclosure. For example, we store the personally identifiable information you provide on computer servers with limited access. Additionally, when we transfer sensitive personal information (for example, credit card information) over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology.This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Orders shipped via International Shipping will be charged a flat rate of $65.   All orders billed and/or shipped outside of the continental United States, Hawaii or Alaska must have the same billing and shipping address. All orders to be shipped outside the continental United States, Alaska and Hawaii will be shipped via FedEx International Priority. Product and shipping prices displayed do not include any applicable duties and taxes. The recipient is responsible for all import duties and taxes that may be levied by local governments; these fees must be paid to release your order from customs upon arrival. We are unable to advise the amount of these charges and suggest you contact your local postal service for further information. 

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