Returns and Refund Policy
AYA International Return & Refund Policy
AYA International offers a 100%, satisfaction guarantee so that you can return your product for any reason within 30 days of purchase for a full refund of the purchase price (shipping charges are not refundable).We cannot accept returns after the 30-days period.
- You are responsible for return shipping costs. If you order an item as a gift, please open the package and inspect the contents within the 7-day period. Any special shipping and handling charges (such as Overnight, Saturday or International Shipping) are non-refundable. Worn, broken, damaged or altered items cannot be returned.
- If your item arrives defective, AYA International will refund your return shipping and handling charges and send you a replacement item immediately if that is your wish, or issue you a full credit. If a package/item arrives and is incorrect or damaged please save the original carton and packaging materials and call Customer Service.
- All returned jewelry is processed through our Total Quality Department to verify that items have not been worn, broken, damaged or altered. Credit is issued within approximately fifteen business days.
- Items that are special ordered in altered sizes (special length bracelets, non-standard ring sizes, etc.) are generally non-returnable.
NOTE: On many of our more expensive items, we affix a security tag that must be cut off in order for the item to be worn appropriately after customer inspection to determine that they are satisfied with the style and quality of the item. ONCE THE SECURITY TAG IS REMOVED, THE ITEM CANNOT BE RETURNED.
- Returns need to be carefully packed and we recommend the original shipping boxes if possible. PLEASE NOTE: SOFT SIDED PACKAGING ALLOWS FOR EASY DAMAGE IN SHIPPING. ACCORDINGLY, WE CANNOT ACCEPT RETURNS THAT ARE SHIPPED IN ENVELOPES OR SOFT PACKAGING. ALL RETURNS MUST BE SHIPPED IN A CRUSH PROOF BOX TO PREVENT DAMAGE. FURTHER, THE RETURN SHIPPING LABEL MUST BE VISIBLE ON THE OUTSIDE OF THE BOX OR, FOR SECURITY REASONS; YOUR RETURN MAY BE REFUSED.
- Repack the item(s) in the original Jewelry Box; include all accessories and printed material. For your protection against loss during shipping, please make sure to insure your return package (with the US Postal Service, FedEx, UPS, etc.) for the full value of the product.
To Return the Product:
Step-1 Call Customer Service to obtain a return authorization number.
Step-2 Pack the product by following the guidelines above.
Step-3 Write return authorization number on you box. Example: RA#13
Step-4 Ship the package US Postal Service, FedEx, UPS, etc. with full insurance.
Step-5 As soon as your return package received our customer service department will contact to you about your refund.
Still Have Questions? Contact Customer Service
For questions regarding products, order delivery or returns.
AYA International LLC
576 Fifth Ave. 200A
New York, NY 10036
Phone: 877 292 6060 (Ext: 13)